Standard installations
Galvanised structural steel: lifetime. Stainless-steel fasteners and floor panels: 10 years. Plastic parts, rope, net and springs: 5 years. Movable plastic/metal parts: 2 years.
Coastal installations (within 500m of the ocean)
Galvanised structural steel, stainless-steel fasteners, floor panels, and plastic parts/rope/net/springs: 5 years. Movable plastic/metal parts: 1 year.
Conditions
Cover applies when equipment is installed to Kidzspace instructions and maintained per the Kidzspace guidelines. Timber exposed to the weather may crack, distort or weather over time, and is excluded where structural integrity isn't affected.
What's not covered
Cosmetic defects (scratches, dents, paint fade); damage from fire, water, vermin or insects, vandalism, corrosion, incorrect installation, misuse, extreme weather or lack of maintenance; and theft or events beyond our control.
Making a claim
Kidzspace covers transport of defective products back to us and the return of repaired or replaced products. Labour for on-site removal and re-installation isn't covered — talk to us and we'll guide you through it.
Looking after your playground
A little routine care goes a long way — it protects your warranty, keeps the playground compliant, and makes it last. The basics are simple:
- Visual checks for damage, wear, loose fixings and vandalism — weekly, or daily on busy sites
- Keep surfaces clean and clear, and top up loose-fill softfall to maintain depth
- Rinse coastal sites of salt build-up to slow corrosion
- Log inspections and fix issues promptly — and keep the records
Inspections
Keep up routine visual checks (weekly, ideally daily in busy sites) plus an annual main inspection by a qualified inspector, as required under AS 4685. Your handover documentation is the place to record it all.