Terms and Conditions
The below is a summary of our Terms of Trade. For full details please visit www.kidzspace.com.au, or you can request a copy be posted to you. The Terms of Trade prevail to the extent of any inconsistency with the summary below.
Safety Standards
Our play equipment meets and/or exceeds all Australian Safety Standards for playgrounds, including the following – AS 4685:2021 or 2014 “Playground Equipment” (comprising the following parts)
AS 4685.1 “General safety requirements and test methods”
AS 4685.2 “Specific safety requirements and test methods for swings”
AS 4685.3 “Specific safety requirements and test methods for slides” AS 4685.4 “Specific safety requirements and test methods for runways”
AS 4685.5 “Specific safety requirements and test methods for carousels” AS 4685.6 “Specific safety requirements and test methods for rocking equipment”
AS 4685.11 “Additional specific safety requirements and test methods for spatial network”
AS 4685.0:2017 “Playground equipment and surfacing – Development, installation, inspection, maintenance and operation.”
AS 4422:2016 “Playground surfacing” Specifications, requirements and test method.”
AS 4685.1 “General safety requirements and test methods”
AS 4685.2 “Specific safety requirements and test methods for swings”
AS 4685.3 “Specific safety requirements and test methods for slides” AS 4685.4 “Specific safety requirements and test methods for runways”
AS 4685.5 “Specific safety requirements and test methods for carousels” AS 4685.6 “Specific safety requirements and test methods for rocking equipment”
AS 4685.11 “Additional specific safety requirements and test methods for spatial network”
AS 4685.0:2017 “Playground equipment and surfacing – Development, installation, inspection, maintenance and operation.”
AS 4422:2016 “Playground surfacing” Specifications, requirements and test method.”
Guarantee
We provide a 10 Year Structural Guarantee on our play equipment. For full details please see our guarantee information sheet.
Design
As we create your design specifically to meet your needs, please speak to us if you would like any changes. Many of our components can be swapped with other components from our range and colours can be tailored to meet your visual needs.
Vandal Resistance
To avoid vandalism we use specially made tamper-resistant Torx bolts that cannot be adjusted without special tools. The heads are rounded for additional safety.
Insurance
Our equipment is covered by our $20 million Public and Products Liability Insurance policy.
Quality Insurance
We are Quality Assured to AS/NZS ISO 9001:2015. This certification gives our customers peace of mind in knowing we have a demonstrated commitment to quality and service.
LEAD TIME FOR EQUIPMENT MANUFACTURE & INSTALLATION
Equipment manufacture lead time is currently 12-14 weeks from your acceptance of this quote & deposit to start of installation. Lead times are subject to change depending on factors such as demand, install location and availability.
Date of installation will be confirmed after manufacture of goods.Please note: Whilst every endeavour will be made to accommodate specific installation dates, successful installation depends on fine weather and the availability of installation teams. Project Interruption: Kidzspace reserves the right to cost recovery in the mitigating circumstances where our works are interrupted through forces outside our control, i.e., extended periods of inclement weather preventing completion of works; natural disasters leading to interruption of scheduled works; project interruption through civil or legal intervention beyond Kidzspace control. Payment: : 50% deposit / 30% prior to dispatch / 20% due within 7 days after completion of installation. Note:- The installed products remain the property of Kidzspace until the account is paid in full. Overdue Accounts: Should Kidzspace have any difficulty in recovering outstanding accounts then we: a) Reserve the right to charge interest on overdue accounts at the rate of 1.5% per calendar month. b) Reserve the right to pass your account to a collection agency and add all charges involved in the recovery of overdue accounts to the original account. Quote Validity: 30 days from today’s date. For full terms and conditions see below*
LEAD TIME FOR EQUIPMENT MANUFACTURE & INSTALLATION
Equipment manufacture lead time is currently 12-14 weeks from your acceptance of this quote & deposit to start of installation. Lead times are subject to change depending on factors such as demand, install location and availability.
Date of installation will be confirmed after manufacture of goods.Please note: Whilst every endeavour will be made to accommodate specific installation dates, successful installation depends on fine weather and the availability of installation teams. Project Interruption: Kidzspace reserves the right to cost recovery in the mitigating circumstances where our works are interrupted through forces outside our control, i.e., extended periods of inclement weather preventing completion of works; natural disasters leading to interruption of scheduled works; project interruption through civil or legal intervention beyond Kidzspace control. Payment: : 50% deposit / 30% prior to dispatch / 20% due within 7 days after completion of installation. Note:- The installed products remain the property of Kidzspace until the account is paid in full. Overdue Accounts: Should Kidzspace have any difficulty in recovering outstanding accounts then we: a) Reserve the right to charge interest on overdue accounts at the rate of 1.5% per calendar month. b) Reserve the right to pass your account to a collection agency and add all charges involved in the recovery of overdue accounts to the original account. Quote Validity: 30 days from today’s date. For full terms and conditions see below*
Hard Digging
The above quotation is on the premise that the area is cleared and unencumbered. No allowance has been made for rock or hard digging on the site. If this is encountered we reserve the right to include an additional charge for this work.
Service Lines
A possible consequence of digging is encountering service lines such as drainage, water, electricity, sewer, gas and phone lines. Whilst Kidzspace can conduct a Dial before you Dig search, we take no responsibility for the repair or relocation of any existing service lines discovered or damaged during our work, as they are not always noted on plans, may be in a different location/height to that expected or discovered by a standard due diligence process, and can be undetectable. The customer is responsible for these services and is required to notify us of their existence and location prior to work commencing.
Security
Kidzspace will not be liable for any costs to repair damage due to vandalism that may occur during the installation process. If vandalism may be an issue please contact Kidzspace to discuss options
Site Conditions
Unless otherwise stated, no allowance has been made for site preparation; including, but not limited to, drainage, levelling, security, sediment control or re-turfing / rectification of unavoidable damage to access ways. If a site is not ready for installation, as arranged prior, we reserve the right to charge for additional time.
Terms & Conditions of Sale
Unless otherwise stated in the above quote, our payment terms are 50% deposit upon acceptance of this quote, with 30% progress payment prior to dispatch and remaining balance due upon completion. A tax invoice will be supplied on despatch of goods. Our payment terms do not include agreement to any liquidated damages or retention fees. Full terms and conditions of our services are available at www.kidzspace.com.au, or you may request a physical copy be posted to you.
Validity
This quotation is valid for thirty (30) days from date of quotation. Please note: All designs and drawings forming part of this proposal are ‘commercial in confidence’ and any copyright in the proposal or parts of it is the property of Kidzspace Playgrounds. No part of this quote may be reproduced and no licence is given to use any plan or design without the prior consent of Kidzspace Playgrounds.
Methodology
Workplace Health & Safety
Kidzspace maintains a WHS Manual which applies to all workers while they are present on any site owned, occupied or managed by Kidzspace, irrespective of their employment relationship with Kidzspace, and is inclusive of workers, contractors and workers of contractors.
The content of the Kidzspace Work Health and Safety Management System (WHSMS) has been aligned with key elements from:
AS/NZS 4801
WHSAS 18001
Site specific safety management plans, safe work practices and a risk assessment analyses will be conducted prior to commencement of works for all projects, as deemed necessary by Kidzspace.
The content of the Kidzspace Work Health and Safety Management System (WHSMS) has been aligned with key elements from:
AS/NZS 4801
WHSAS 18001
Site specific safety management plans, safe work practices and a risk assessment analyses will be conducted prior to commencement of works for all projects, as deemed necessary by Kidzspace.
Workplace Health & Safety Policy
Kidzspace recognises its moral and legal responsibility to provide a safe and healthy work environment for workers (including contractors and workers of contractors), clients and visitors to site. This commitment extends to ensuring that operations do not place the local community at risk of injury, illness or property damage.
Environmental Management
Aim
At Kidzspace we are committed to conducting our business in an environmentally aware and responsible manner. We seek the co-operation of our workers and business partners in ensuring our organisational practices are conducted with minimal environmental impact.
Objective
To work with workers, visitors and business partners to achieve compatibility between economic development and the maintenance of the environment to minimise harm. The objective of Kidzspace is to actively work towards elimination and reduction of negative effects to the environment by ensuring environmental impacts are incorporated into all levels of the organisation, from planning to project delivery, and utilising best practice techniques wherever possible.
At Kidzspace we are committed to conducting our business in an environmentally aware and responsible manner. We seek the co-operation of our workers and business partners in ensuring our organisational practices are conducted with minimal environmental impact.
Objective
To work with workers, visitors and business partners to achieve compatibility between economic development and the maintenance of the environment to minimise harm. The objective of Kidzspace is to actively work towards elimination and reduction of negative effects to the environment by ensuring environmental impacts are incorporated into all levels of the organisation, from planning to project delivery, and utilising best practice techniques wherever possible.
Statement of Commitment
Kidzspace recognises its moral and legal responsibility to minimise damage to the environment caused by work activities. This commitment extends to ensuring that operations do not unnecessarily endanger flora, fauna, sensitive areas, sites of heritage importance or present concerns to members of the public and community.
Program of Work
Kidzspace can provide our Customer with a Program of Works for any given project, which outlines the Manufacturing Period, Installation Details and any other Site Information relevant to the work being provided by Kidzspace and its sub-contractors.
Upon request, Kidzspace can include other contractors into this scope of works that are not under Kidzspace control to give our Customer an indicative schedule for the project in its entirety.
Upon request, Kidzspace can include other contractors into this scope of works that are not under Kidzspace control to give our Customer an indicative schedule for the project in its entirety.
Construction Method of Works
All work will be conducted in accordance with the Safe Work Method Statements (SWMS) prepared and maintained by Kidzspace. SWMS will be amended as required to ensure that they remain relevant to the task being undertaken and to the job-site.
Kidzspace has a robust hazard reporting process and all employees and subcontractors are required to report hazards immediately to the Site Manager.
The Site Manager will continually review the safety standard of the project. Reported and observed hazards will be assessed to determine the level of risk and effective control mechanisms will be implemented in a timely manner
Kidzspace has a robust hazard reporting process and all employees and subcontractors are required to report hazards immediately to the Site Manager.
The Site Manager will continually review the safety standard of the project. Reported and observed hazards will be assessed to determine the level of risk and effective control mechanisms will be implemented in a timely manner
Inspection / Close Out
Kidzspace has in place an Inspection Checklist upon completion of all Kidzspace installations. This Checklist includes, but is not limited to ensuring the following tasks have been performed to Kidzspace’s expectations for quality.
1. As Constructed Particulars
2. Site Safety
3. Under Surfacing
4. Cosmetics
5. Equipment Installation
6. Accessories
7. Free Standing Equipment
8. ParkFit Equipment
9. Shade Structures.
Once Kidzspace is satisfied with the completion of works, we will arrange an appropriate handover/inspection for our Customer as per the Program of Works. All relevant handover documentation will be provided to the Customer.
1. As Constructed Particulars
2. Site Safety
3. Under Surfacing
4. Cosmetics
5. Equipment Installation
6. Accessories
7. Free Standing Equipment
8. ParkFit Equipment
9. Shade Structures.
Once Kidzspace is satisfied with the completion of works, we will arrange an appropriate handover/inspection for our Customer as per the Program of Works. All relevant handover documentation will be provided to the Customer.
Licences & Insurances
Public Liability
Limit of Liability: $20,000,000.00
Products Liability
Limit of Liability: $20,000,000.00
Professional Indemnity
Limit of Liability: $10,000,000.00
Construction All Risk-Playground Install
Limit of Liability: $200,000.00 per project
QLD Schools Licensed Vendor
Limit asper schedule
All Australian States Building Licenses
Workers Compensation Insurance
Motor Vehicle Insurance
AS/NZS ISO 9001:2015
Workers Compensation
The Development, Manufacture Assembly and installation
Limit of Liability: $20,000,000.00
Products Liability
Limit of Liability: $20,000,000.00
Professional Indemnity
Limit of Liability: $10,000,000.00
Construction All Risk-Playground Install
Limit of Liability: $200,000.00 per project
QLD Schools Licensed Vendor
Limit asper schedule
All Australian States Building Licenses
Workers Compensation Insurance
Motor Vehicle Insurance
AS/NZS ISO 9001:2015
Workers Compensation
The Development, Manufacture Assembly and installation
Guarantee
Safety Standards:
Kidzspace undertakes to remedy any defect in materials or workmanship by either repairing or replacing any item that proves to be defective, for the duration of the following guarantee periods. In carrying out repairs or replacements, due allowance shall be made for normal wear and tear on a pro rata basis.
Outdoor Playgrounds
- 10 YEAR GUARANTEE on all galvanised structural steel parts
- 10 YEAR GUARANTEE on all platforms, uprights and other steel components.
- 5 YEAR GUARANTEE on all plastic, reinforced polyester resin, timber, rubber and rope components.
- 2 YEAR GUARANTEE on all moving parts.
Coastal or near a body of water
- 5 YEAR GUARANTEE on all platforms, uprights and other steel components.
- 5 YEAR GUARANTEE on all plastic, reinforced polyester resin, timber, rubber and rope components.
- 1 YEAR GUARANTEE on all moving parts.
Indoor Playgrounds
- 10 YEAR GUARANTEE on all galvanised structural steel parts
- 10 YEAR GUARANTEE on all platforms, uprights and other steel components.
- 5 YEAR GUARANTEE on all plastic, reinforced polyester resin, timber, rubber and rope components.
- 1 YEAR GUARANTEE on all moving parts, foam and netting.
Wet Pour Rubber
Please note that some colours of the top layer rubber will change colour after being installed. The discolouration is a yellowing look and will go away after further exposure to sunlight and foot traffic. This happens because the UV ray causes a reaction with the polyurethane binder. Some colours get affected more than others, the colours we have noticed that get affected the most is light blues, greens, grey, white and cream.
We do not warrant colour change.
We do not warrant damages done to freshly poured rubber by animals and birds.
We do not warrant the shrinkage of rubber. Due to Australian conditions the Softfall rubber may tend to shrink and separate from fixed edges, or when joining to existing rubber it may tend to separate from the edges.
Warranty Coverage
This warranty applies to Kidzspace products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date Kidzspace warehouse receives the order, by the first customer
Proper Installation and maintenance
The warranty only applies if Kidzspace products have been installed according to the instructions provided by Kidzspace and maintained correctly according to the Kidzspace Guidelines. All warranty claims shall be accompanied by full documentation for proper installation and maintenance. Timber that is exposed to the weather may crack, distort shape and weather to some degree and is excluded from this guarantee where the structural integrity of the equipment is not unduly effected. It is strongly recommended that all timber items are periodically treated with Sikkens Cetol HLSe Mahogany. The frequency of treatment will be dependent on the location and environmental conditions.
Warranty Exclusions
The above stated guarantees do not cover: cosmetic defects such as scratches, dents, or fading of paint; damage due to fire, water, vermin or insect infestation, vandalism, corrosion, improper shipment, incorrect installation, misuse, exposure to extreme weather or environmental conditions, or lack of maintenance; theft or circumstances beyond Kidzspace’s control.
Near Water Installations
In highly corrosive environments it is strongly recommended that all equipment is regularly washed with clean water to prevent any build-up of rust causing minerals. This is particularly important where the equipment is positioned under a permanent shade structure and cannot be naturally washed by rain. Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed within 200 metres from the shore are not covered by the Kidzspace warranty for any defects caused by corrosion. Specially designed products (handled via the department for customised products), provided they have been upgraded to zinc coating corrosion protection, installed within 200 metres from the shore (and not in direct contact with saltwater/spray of saltwater or chlorinated water (e.g. water parks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 10 years.
Freight & Warehousing
Transport and logistics arranged by Kidzspace appointed forwarder. Products/items are not to be stored outside waiting for installation for long periods of time as the plastic can cause damage to the equipment.
In Addition
A part is covered only for the original warranty period. Once the original warranty period on a part has expired, the warranty on any replaced or repaired part also expires. Any alterations, modifications or additions made to the equipment by an unauthorised person or not in accordance with the manufacturer’s instructions will void this warranty. All claims must be made directly to Kidzspace and accompanied by proof of purchase. Kidzspace will,
- Pay transport costs for the return of the defective products to Kidzspace, but only if returned by the purchaser in strict accordance with the written instructions of Kidzspace and its request.
- Pay the costs for the transport of the repaired or replaced products to the purchaser. Kidzspace will not pay the costs of labour for the removal or installation of the alleged defective product.
Kidzspace undertakes to remedy any defect in materials or workmanship by either repairing or replacing any item that proves to be defective, for the duration of the following guarantee periods. In carrying out repairs or replacements, due allowance shall be made for normal wear and tear on a pro rata basis.
Outdoor Playgrounds
- 10 YEAR GUARANTEE on all galvanised structural steel parts
- 10 YEAR GUARANTEE on all platforms, uprights and other steel components.
- 5 YEAR GUARANTEE on all plastic, reinforced polyester resin, timber, rubber and rope components.
- 2 YEAR GUARANTEE on all moving parts.
Coastal or near a body of water
- 5 YEAR GUARANTEE on all platforms, uprights and other steel components.
- 5 YEAR GUARANTEE on all plastic, reinforced polyester resin, timber, rubber and rope components.
- 1 YEAR GUARANTEE on all moving parts.
Indoor Playgrounds
- 10 YEAR GUARANTEE on all galvanised structural steel parts
- 10 YEAR GUARANTEE on all platforms, uprights and other steel components.
- 5 YEAR GUARANTEE on all plastic, reinforced polyester resin, timber, rubber and rope components.
- 1 YEAR GUARANTEE on all moving parts, foam and netting.
Wet Pour Rubber
Please note that some colours of the top layer rubber will change colour after being installed. The discolouration is a yellowing look and will go away after further exposure to sunlight and foot traffic. This happens because the UV ray causes a reaction with the polyurethane binder. Some colours get affected more than others, the colours we have noticed that get affected the most is light blues, greens, grey, white and cream.
We do not warrant colour change.
We do not warrant damages done to freshly poured rubber by animals and birds.
We do not warrant the shrinkage of rubber. Due to Australian conditions the Softfall rubber may tend to shrink and separate from fixed edges, or when joining to existing rubber it may tend to separate from the edges.
Warranty Coverage
This warranty applies to Kidzspace products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date Kidzspace warehouse receives the order, by the first customer
Proper Installation and maintenance
The warranty only applies if Kidzspace products have been installed according to the instructions provided by Kidzspace and maintained correctly according to the Kidzspace Guidelines. All warranty claims shall be accompanied by full documentation for proper installation and maintenance. Timber that is exposed to the weather may crack, distort shape and weather to some degree and is excluded from this guarantee where the structural integrity of the equipment is not unduly effected. It is strongly recommended that all timber items are periodically treated with Sikkens Cetol HLSe Mahogany. The frequency of treatment will be dependent on the location and environmental conditions.
Warranty Exclusions
The above stated guarantees do not cover: cosmetic defects such as scratches, dents, or fading of paint; damage due to fire, water, vermin or insect infestation, vandalism, corrosion, improper shipment, incorrect installation, misuse, exposure to extreme weather or environmental conditions, or lack of maintenance; theft or circumstances beyond Kidzspace’s control.
Near Water Installations
In highly corrosive environments it is strongly recommended that all equipment is regularly washed with clean water to prevent any build-up of rust causing minerals. This is particularly important where the equipment is positioned under a permanent shade structure and cannot be naturally washed by rain. Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed within 200 metres from the shore are not covered by the Kidzspace warranty for any defects caused by corrosion. Specially designed products (handled via the department for customised products), provided they have been upgraded to zinc coating corrosion protection, installed within 200 metres from the shore (and not in direct contact with saltwater/spray of saltwater or chlorinated water (e.g. water parks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 10 years.
Freight & Warehousing
Transport and logistics arranged by Kidzspace appointed forwarder. Products/items are not to be stored outside waiting for installation for long periods of time as the plastic can cause damage to the equipment.
In Addition
A part is covered only for the original warranty period. Once the original warranty period on a part has expired, the warranty on any replaced or repaired part also expires. Any alterations, modifications or additions made to the equipment by an unauthorised person or not in accordance with the manufacturer’s instructions will void this warranty. All claims must be made directly to Kidzspace and accompanied by proof of purchase. Kidzspace will,
- Pay transport costs for the return of the defective products to Kidzspace, but only if returned by the purchaser in strict accordance with the written instructions of Kidzspace and its request.
- Pay the costs for the transport of the repaired or replaced products to the purchaser. Kidzspace will not pay the costs of labour for the removal or installation of the alleged defective product.
