Terms & Conditions

When you accept a quote, place an order, or pay a deposit, a contract forms on our Terms of Trade & Supply — even if you send us your own purchase order. Your quote sets out exactly what’s included — the Baseline Scope — along with our assumptions about your site.

Payment is normally 50% deposit on acceptance, 40% when your equipment is ready for dispatch, and 10% within 7 days of practical completion (plus GST). Invoices are payable within 7 days. Quotes are valid for 30 days.

Holding fee: if your dispatch invoice (the 40% payment) is still unpaid more than 30 days after its date, we charge a holding fee of 2% of the contract price per week for holding your equipment, counted daily up to a maximum of 20% of the contract price, until the invoice is paid (cl 9.8).

We order and start manufacture once you approve the final design. Changes after design approval are charged as a variation, including any materials already made.

Lead time is around 12–14 weeks to manufacture from design approval, plus 1–2 weeks to install. These are estimates and can move with demand, location and availability.

Installing at a private home? Residential building work needs a separate contract under Queensland law — ask us and we’ll provide one.

Our price assumes a cleared, level site with good access, standard ground, one continuous visit and 7am–5pm weekday access. If we hit rock, hard digging, unmarked services or poor soil — or access hours are restricted or inductions run past an hour — the extra work is charged at our published Schedule of Rates. We’ll tell you first where we can, and we run a “Before You Dig” and on-site service check as standard — but please let us know about any services or site issues up front.

You’ll receive a Site Readiness Checklist to sign and return at least 5 business days before installation. If the site isn’t ready when our crew arrives, standby and return-visit charges apply — they cover crew, plant and travel we’ve already committed to your job.

You can move a confirmed installation date once for free with 10 business days’ notice. Later or repeat changes attract a rescheduling or late-cancellation fee. If installation can’t go ahead within 8 weeks of your equipment being ready, we’ll invoice the equipment balance; storage charges apply after 2 weeks.

Want to tweak your design? Just ask — we’ll send you a Variation Notice with the price before we proceed. Where extra work is required by site conditions, safety or the law, we’ll let you know and it’s charged at our Schedule of Rates.

Please give all instructions about your project to your Kidzspace project contact, not to our installers or subcontractors on site. Our crew can’t approve changes. If they’re asked to change the agreed work and do so, that change is treated as a variation, and any return visit or rework needed to undo it is charged at our Schedule of Rates.

Please keep the area fenced and closed until handover. If nobody can attend the handover, we’ll hand over by email and practical completion occurs that day.

Within 5 business days of completion, send us one consolidated list of anything that needs attention and we’ll fix our items in a single visit. Extra or out-of-sequence visits are charged.

We aim for a smooth handover. If there’s ever a genuine defect when a payment is due, you only hold back the reasonable cost to fix that specific item — the rest of the invoice is still payable, and minor or cosmetic items are simply sorted out under your guarantee. Each stage — dispatch, installation and handover — follows payment of what’s due. Overdue accounts accrue interest at 10% p.a.

Our play equipment meets and/or exceeds all Australian Safety Standards for playgrounds, including AS 4685 “Playground Equipment” (general safety requirements plus the part-specific requirements for swings, slides, runways, carousels, rocking equipment and spatial networks), AS 4685.0:2017 “Development, installation, inspection, maintenance and operation”, and AS 4422 “Playground surfacing”.

We provide a 15 Year Structural Guarantee as standard on our play equipment, extending to 25 years where hot-dip galvanised steel is specified. Kidzspace undertakes to remedy any defect in materials or workmanship by repairing or replacing any item that proves defective within the applicable guarantee period, measured from practical completion, with due allowance for normal wear and tear.

Outdoor playgrounds

• 25 year guarantee on hot-dip galvanised structural steel framework and posts (where specified on your quote)
• 15 year guarantee on pre-galvanised powder-coated structural steel framework and posts, HDPE panels, HPL panels and Robinia timber
• 10 year guarantee on stainless steel components and platforms
• 5 year guarantee on plastic, rubber, rope and net systems, springs and graphic panels
• 2 year guarantee on bearings, moving parts and mechanical assemblies

Coastal installations (within 500m of the ocean)

• 5 year guarantee on steel, plastic, resin, timber, rubber and rope components
• 1 year guarantee on all moving parts

Coastal terms are capped at the above even if the optional zinc-coating corrosion-protection upgrade is taken — salt air is tougher on equipment. In corrosive environments we strongly recommend regularly washing equipment with clean water.

Indoor playgrounds

• Structural steel, platforms and panel components as per the outdoor tiers above
• 5 year guarantee on plastic, reinforced polyester resin, timber, rubber and rope components
• 1 year guarantee on moving parts, foam and netting

The guarantee covers defects in materials and manufacturing workmanship. It doesn’t cover cosmetic marks, surface corrosion, vandalism or damage by others, misuse, extreme weather or lack of maintenance — and it depends on you carrying out the routine inspection and maintenance required by AS 4685.0 (extra washing matters near the coast). A part is covered only for the original guarantee period; the guarantee on a repaired or replaced part expires with the original period.

Wet pour rubber: some colours of top-layer rubber may temporarily discolour (a yellowing caused by UV reaction with the polyurethane binder) which fades with sunlight and foot traffic. We do not warrant colour change, damage to freshly poured rubber by animals or birds, or shrinkage of rubber from fixed edges.

Where a claim is accepted, Kidzspace pays transport costs for the return of defective products (when returned in accordance with our written instructions) and for the delivery of repaired or replaced products, but not labour costs for removal or installation. To claim, send us photos and a description; if we attend and the issue isn’t covered, a callout fee applies.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Designs are created specifically to meet your needs. Many components can be swapped with others from our range, and colours can be tailored — talk to us about any changes you’d like. All designs and drawings we prepare stay our property and are commercial-in-confidence — but once your project is paid in full, you’re licensed to use them for your playground.

• Public and products liability: $20,000,000
• Professional indemnity: $10,000,000
• Workers compensation and motor vehicle insurance
• QLD schools licensed vendor; building licences in all Australian states
• Quality assured to AS/NZS ISO 9001:2015
• Tamper-resistant fixings used as standard

Talk to us first — almost everything is sorted with a phone call. Formally, we’ll work through senior-level discussion and mediation before court. These Terms are governed by the laws of Queensland.

Kids Play Pty Ltd t/a Kidzspace Playgrounds
ABN 87 657 515 243
Phone: 1300 543 977
Email: hello@kidzspace.com.au
23 Deakin Street, Brendale QLD 4500