Terms & Conditions

When you accept a quote, place an order, or pay a deposit, a contract forms on our Terms of Trade & Supply — even if you send us your own purchase order. Your quote sets out exactly what’s included — the Baseline Scope — along with our assumptions about your site.

Payment is normally 50% deposit, 40% when your equipment is ready for dispatch, and 10% within 7 days of practical completion (plus GST). Your deposit is due within 7 days of acceptance, and we don’t order or schedule anything until it’s received in cleared funds (cl 2.4). Other invoices are payable within 7 days. Quotes are valid for 30 days, and the quoted price is held only if the deposit is paid within 14 days (cl 7.1B).

Supply-only and parts orders (no installation) are paid in full, with freight and handling, before dispatch or collection. The guarantee runs from delivery. A minimum order of $150 and a $75 handling fee on supply-only orders under $1,000 (ex GST) apply (cl 7.1A).

Our stage invoices are payment claims under the Security of Payment legislation of the State or Territory where the work is carried out, and each invoice names the Act (cl 8.8). If an invoice isn’t paid, we may give notice and suspend work (cl 8.5); standby and remobilisation charges apply and your guarantee isn’t suspended.

We order and start manufacture once you approve the final design. Changes after design approval are charged as a variation, including any materials already made.

Lead time is around 12–14 weeks to manufacture from design approval, plus 1–2 weeks to install. These are estimates and can move with demand, location and availability.

Installing at a private home? Residential building work needs a separate contract under Queensland law — ask us and we’ll provide one.

Our price assumes a cleared, level site with good access, standard ground, one continuous visit and 7am–5pm weekday access. If we hit rock, hard digging, unmarked services or poor soil — or access hours are restricted or inductions run past an hour — the extra work is charged at our published Schedule of Rates. We’ll tell you first where we can, and we run a “Before You Dig” enquiry and a visual surface inspection as standard — a physical locator scan isn’t included unless quoted, and we may require one (at cost) where plans are unclear or a service sits within 3 m of our digging. Please let us know about any services or site issues up front.

You’ll receive a Site Readiness Checklist to sign and return at least 5 business days before installation. If the site isn’t ready when our crew arrives, standby and return-visit charges apply — they cover crew, plant and travel we’ve already committed to your job.

You can move a confirmed installation date once for free with 10 business days’ notice. Later or repeat changes attract a rescheduling or late-cancellation fee.

If installation is delayed more than 2 weeks after your equipment is ready for dispatch, storage of $350 per week applies (cl 9.1(c)). After 60 days of customer delay we may charge storage and interest and, on 14 days’ notice, resell or reallocate the goods — any surplus is refunded to you and there is no holding or penalty fee (cl 9.8). Sites more than 50 km from our depot attract mobilisation and travel charges (cl 3.7).

Want to tweak your design? Just ask — we’ll send you a Variation Notice with the price before we proceed. Where extra work is required by site conditions, safety or the law, we’ll let you know and it’s charged at our Schedule of Rates.

Please give all instructions about your project to your Kidzspace project contact, not to our installers or subcontractors on site. Our crew can’t approve changes. If they’re asked to change the agreed work and do so, that change is treated as a variation, and any return visit or rework needed to undo it is charged at our Schedule of Rates.

Please keep the area fenced and closed until handover. If nobody can attend the handover, we’ll hand over by email and practical completion occurs that day.

Within 5 business days of completion, send us one consolidated list of anything that needs attention and we’ll fix our items in a single visit. Extra or out-of-sequence visits are charged.

We aim for a smooth handover. If there’s ever a genuine defect when a payment is due, you only hold back the reasonable cost to fix that specific item — the rest of the invoice is still payable, and minor or cosmetic items are simply sorted out under your guarantee. Each stage — dispatch, installation and handover — follows payment of what’s due. Overdue accounts accrue interest at 10% p.a.

Our play equipment meets and/or exceeds all Australian Safety Standards for playgrounds, including AS 4685 “Playground Equipment” (general safety requirements plus the part-specific requirements for swings, slides, runways, carousels, rocking equipment and spatial networks), AS 4685.0:2017 “Development, installation, inspection, maintenance and operation”, and AS 4422 “Playground surfacing”.

We provide a 20 Year Structural Guarantee as standard on non-coastal outdoor play equipment (coastal sites within 500m of the ocean: 5 years), extending to 25 years where hot-dip galvanised steel is specified. Kidzspace undertakes to remedy any defect in materials or workmanship by repairing or replacing any item that proves defective within the applicable guarantee period, measured from practical completion, with due allowance for normal wear and tear.

Outdoor playgrounds

• 25 year guarantee on hot-dip galvanised structural steel framework and posts (where specified on your quote)
• 20 year guarantee on pre-galvanised powder-coated structural steel framework and posts, HDPE panels, HPL panels and Robinia timber
• 10 year guarantee on stainless steel components and platforms
• 5 year guarantee on plastic, rubber, rope and net systems, springs and graphic panels
• 2 year guarantee on bearings, moving parts and mechanical assemblies

Coastal installations (within 500m of the ocean, or in direct contact with salt or chlorinated water)

• 5 year guarantee on steel, plastic, resin, timber, rubber and rope components
• 1 year guarantee on all moving parts

Coastal terms are capped at the above even if the optional zinc-coating corrosion-protection upgrade is taken — salt air is tougher on equipment. In corrosive environments we strongly recommend regularly washing equipment with clean water.

Indoor playgrounds

• Structural steel, platforms and panel components as per the outdoor tiers above
• 5 year guarantee on plastic, reinforced polyester resin, timber, rubber and rope components
• 1 year guarantee on moving parts, foam and netting

The guarantee covers defects in materials and manufacturing workmanship. It doesn’t cover cosmetic marks, surface corrosion, vandalism or damage by others, misuse, extreme weather or lack of maintenance — and it depends on you carrying out the routine inspection and maintenance required by AS 4685.0 (extra washing matters near the coast). A part is covered only for the original guarantee period; the guarantee on a repaired or replaced part expires with the original period.

Wet pour rubber: some colours of top-layer rubber may temporarily discolour (a yellowing caused by UV reaction with the polyurethane binder) which fades with sunlight and foot traffic. We do not warrant colour change, damage to freshly poured rubber by animals or birds, or shrinkage of rubber from fixed edges.

Where a claim is accepted, the repaired or replacement part itself is free of charge. Unless the Australian Consumer Law requires otherwise, parts are supplied from our Brendale premises — freight to site is payable at cost, as are labour costs for removal and reinstallation and the cost of returning the defective item to us if we ask for it back. To claim, send us photos and a description; if we attend and the issue isn’t covered, a callout fee applies.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Approvals, certification, engineering and home-warranty or other testing are the customer’s responsibility unless they are quoted (cl 4.4). Our liability is limited to the contract price, with the carve-outs the law requires (cl 14.4), and each party indemnifies the other for loss caused by its own breach or negligence (cl 15.1A). You may terminate for our material breach if it isn’t remedied within a 20 business day cure period (cl 17.3).

An optional Care Plan (Annexure D) covers scheduled inspection and maintenance on a 12-month term, renewable with 30 days’ notice. It is sold separately and only applies when it appears on your quote.

Designs are created specifically to meet your needs. Many components can be swapped with others from our range, and colours can be tailored — talk to us about any changes you’d like. All designs and drawings we prepare stay our property and are commercial-in-confidence — but once your project is paid in full, you’re licensed to use them for your playground.

• Public and products liability: $20,000,000
• Professional indemnity insurance
• Workers compensation and motor vehicle insurance
• QLD schools licensed vendor; building licences in all Australian states
• Quality assured to AS/NZS ISO 9001:2015
• Tamper-resistant fixings used as standard

Talk to us first — almost everything is sorted with a phone call. Formally, we’ll work through senior-level discussion and mediation before court. These Terms are governed by the laws of Queensland.

Kids Play Pty Ltd t/a Kidzspace Playgrounds
ABN 87 657 515 243
Phone: 1300 543 977
Email: hello@kidzspace.com.au
23 Deakin Street, Brendale QLD 4500