Warranty Information
Industry Leading Warranties
Kidzspace is committed to delivering quality products backed with excellent customer service. Our industry leading warranty, covers each product type for the specified period of time as listed below. The warranty period applies from the date Kidzspace warehouse receives the order, by the first customer.
Kidzspace’s responsibility under this warranty is restricted to the repair or replacement of defective products, at no cost, and at Kidzspace’s discretion.
Warranty Summary
| Playground Components | Non-Coastal | Coastal or near a water body (<500m of the ocean) |
|---|---|---|
| Galvanised Structural steel parts | Lifetime | 5 years |
| Stainless Steel Fasteners | 10 years | 5 years |
| Floor Panels | 10 years | 5 years |
| Plastic Parts, rope, net and springs | 5 years | 5 years |
| Movable plastic and metal parts | 2 years | 1 years |
Proper Installation & Maintenance
Exclusions
Near Water Installations
Freight
In Addition
A part is covered only for the original warranty period. Once the original warranty period on a part has expired, the warranty on any replaced or repaired part also expires.
Any alterations, modifications or additions made to the equipment by an unauthorised person or not in accordance with the manufacturer’s instructions will void this warranty.
All claims must be made directly to Kidzspace and accompanied by proof of purchase. Kidzspace will,
• Pay transport costs for the return of the defective products to Kidzspace, but only if returned by the purchaser in strict accordance with the written instructions of Kidzspace and its request.
• Pay the costs for the transport of the repaired or replaced products to the purchaser. Kidzspace will not pay the costs of labour for the removal or installation of the alleged defective product.
